Implementation Consultant – London based.

Main Job Purpose

  • To advise and train new or existing clients in the implementation and use of the Travel Studio product in different Tour Operating businesses.
  • To analyse, document and propose new solutions for Travel Studio related business areas and to contribute to development specifications outlining the details of any proposed changes.

The Ideal Candidate

  • The ideal candidate will be a graduate with 2+ years’ experience working in a Tour Operator and/or 2+ years working for a consulting or software company and wants to continue and develop their career in an IT/Consultancy related field. Given the international nature of our client base they would also be fluent in at least one European language and enjoy international travel.

Duties and Responsibilities

  • Conduct user workshops with clients to understand the business requirements and translate these into recommended configurations in Travel Studio.
  • Analyse and document client business processes and workflows.
  • Help produce functional specifications for System Change Requests, based on the results of business analysis of client requirements.
  • Work closely with project managers, business analysts, clients, development teams and any third party regarding software functionality, throughout the development life-cycle.
  • Assist in the design and execution of test scenarios and test scripts.
  • Assist in the production and maintenance of user manuals and client specific documentation.

Skills / Attributes Required

  • Proven experience interacting directly with system end users.
  • Experience of working in a Tour Operating business processes.
  • Experience of product configuration and testing of tour operating software
  • Results orientated with excellent verbal and written communication skills
  • Proven ability to use Microsoft Word, Excel, PowerPoint, and Visio effectively
  • Good interpersonal skills to communicate effectively at all levels of an organisation
  • Ability to work both in a team and independently
  • Desire to travel extensively, internationally for an average for 1-2 weeks duration at client sites (up to 30% of time)
  • Must be educated to degree level
  • In addition to fluent English skills the ideal candidate would also have European languages, specifically Spanish (preferable), French, German or Italian.

 

Benefits Package

  • Excellent Salary package based on experience
  • Annual company and performance related bonus scheme
  • 25 Days holiday a year
  • Contributory Pension scheme